Refund Policy
Refund Policy
We aim to make every transaction on Polli Bazar smooth and satisfactory. In the event that a refund is required, please review our policy below.
Eligible Refund Situations
Damaged or spoiled products received at delivery.
Wrong products delivered due to our error.
Order cancelled before dispatch.
Payment charged but order not confirmed due to a system error.
Refund Timeline
bKash / Nagad / Rocket: 1–3 business days
Credit / Debit Card: 5–7 business days (depending on your bank)
Wallet Credit: Instant — refunded to your Polli Bazar wallet for future purchases
Cash on Delivery: Refund issued as wallet credit or via mobile banking
How to Request a Refund
Contact our support team at support@pollibazar.com or call +8801603284519 within 24 hours of receiving your order. Include your order number and relevant photos.
Non-Refundable Situations
Refunds will not be issued for customer preference changes, incorrect delivery addresses provided by the customer, or items returned after the 24-hour window.
